AI Disclosure Statement

Get Covered is an insurtech platform that provides advanced renters insurance compliance solutions for property managers, landlords, and residents. Through its proprietary technology, Get Covered enables fully automated COI tracking, insurance verification, and policy enrollment at scale. The company serves over 3 million rental units across the U.S. and is committed to responsible AI use, data privacy, and ethical automation.

Key Information

  • Founded: 2017
  • Address: 224 W35th, Suite 500, New York, NY 10001
  • Phone: 844‑227‑9509
  • Website: www.getcovered.io
  • Number of Units Served: 3+ million
  • Industry: Insurance Technology / Property Compliance
  • Compliance Frameworks: GDPR, CCPA, SOC 2
  • Privacy Policy: getcovered.io/privacy-policy
  • Data Use for AI Training: Proprietary internal use only — no public training of external AI models

AI Usage Overview

Get Covered uses artificial intelligence (AI) to power and enhance its platform, helping property managers maintain compliance, verify insurance documents, and deliver a streamlined experience to residents. AI allows for large-scale automation and high-speed decision support across thousands of policy data points daily.

AI Use Cases

  • Insurance Document Processing:
    AI is used to scan and verify Certificates of Insurance (COIs), flag incomplete submissions, and detect fraudulent or outdated policies.
  • Resident Insurance Matching:
    Machine learning models assist in matching residents to compliant insurance plans when their own policy data is missing or invalid.
  • Compliance Monitoring:
    AI tracks live compliance across thousands of units and properties, alerting property managers to risks before they become violations.
  • Customer Support Assistance:
    AI-enhanced triaging helps the support team identify urgent cases, pre-fill responses, and maintain SLAs.

Human Oversight

All AI-generated outputs are supervised by trained professionals. No critical compliance decisions are made by AI alone. Final review and resolution of policy disputes, claims questions, or non-compliance flags are conducted by licensed insurance experts or compliance managers.

What AI Does Not Do

  • Make legal or compliance decisions autonomously
  • Replace customer support staff
  • Use client data to train public AI models
  • Generate marketing content or outbound messaging without review
  • Store or sell PII for model development or commercial reuse

Target Audience for AI Tools

  • Property Management Companies
  • Third-party Administrators
  • Multifamily Operators & Owners
  • Insurance Providers
  • Tenants & Residents

AI Tools and Technology Stack

  • Proprietary Machine Learning Models
  • NLP & OCR Systems (for document recognition)
  • Internal Use of Generative AI Tools (e.g., ChatGPT, for internal content drafting and response support only)
  • API Integrations with 500+ Insurance Partners
  • Secure Cloud-Based Infrastructure

Data Use & Privacy

Get Covered does not use client, resident, or property manager data to train public AI models. All data processed through AI systems remains confidential, encrypted, and governed by strict privacy policies. Any internal use of generative AI tools excludes sensitive or personally identifiable information.

Accessibility & Compliance

  • Certified with SOC2 controls